Troubleshooting the Genshin Impact Game Files Download Error: A Complete Guide

How to Fix Genshin Impact Download Error Retry

Genshin Impact is a popular open-world action RPG game that allows you to explore a vast magical world of adventure. However, some players may encounter a download error retry when trying to install or update the game on their devices. This can be frustrating and prevent you from enjoying the game. Fortunately, there are some ways to fix this error and resume your download. In this article, we will explain what Genshin Impact is, why you should play it, what causes the download error retry, and how to troubleshoot it.

What is Genshin Impact and why you should play it

A brief overview of the game's features and gameplay

Genshin Impact is a free-to-play game developed by miHoYo, a Chinese video game company. It was released in 2020 for Android, iOS, PlayStation 4, Windows, and PlayStation 5, and is set for release on Nintendo Switch. The game features an anime-style art and a fantasy world with various enemies, dungeons, puzzles, and secrets. The game uses an action-based battle system with elemental magic and character-switching. The game also has "gacha" mechanics, which means you can obtain new characters and items by spending a currency or real money on random draws.

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The benefits of playing Genshin Impact

Genshin Impact is a game that offers many benefits for players who love adventure, exploration, and role-playing. Some of the benefits are:

You can experience a rich and immersive story with diverse characters and quests.

You can explore a beautiful and dynamic open world with different regions, climates, and cultures.

You can customize your own party of four characters with different skills, weapons, and outfits.

You can cooperate with other players online or play solo at your own pace.

You can enjoy regular updates and events that add new content and features to the game.

What causes the download error retry and how to troubleshoot it

Common reasons for the error and how to check them

The download error retry usually occurs when there is something wrong with your device, your network, or your game files. Some of the common reasons for the error are:

Network settings

A corrupted or unstable network setting can prevent you from downloading the game files or cause them to be incomplete. To check your network settings, you can try these steps:

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Make sure your internet connection is working normally. You can test your internet speed with services like Speedtest or Fast.

Restart your device and your router or modem to refresh your network connection.

Disable any VPN or proxy service that may interfere with your download.

Check if there are any firewall or antivirus software that may block your download. You may need to whitelist Genshin Impact in your security settings or temporarily disable them while downloading.

Antivirus software

Some antivirus software or the built-in antivirus tool on your device may prevent you from downloading the game files because they may detect them as potential threats. To check if this is the case, you can try these steps:

Check if there are any notifications from your antivirus software that indicate a problem with the download. You may need to allow the download or restore the files from quarantine.

Disable your antivirus software temporarily while downloading the game files. Make sure to enable it again after the download is complete.

Add Genshin Impact to your antivirus software's exception list or whitelist. This will prevent your antivirus software from scanning or blocking the game files.

Corrupt game files

If your game files are corrupted or incomplete, you may encounter the download error retry when trying to update or reinstall the game. To check if your game files are corrupted, you can try these steps:

Go to the folder where you installed Genshin Impact on your device. The default location is C:\Program Files\Genshin Impact.

Look for a file named "GenshinImpact_1.6.0.zip.tmp" or similar. This is the temporary file that contains the game update.

Right-click on the file and select "Properties". Check the file size and compare it with the official update size from the Genshin Impact website. If the file size is smaller than the official size, it means your download is incomplete or corrupted.

Delete the temporary file and restart your device. Then, try to download the game update again.

DNS settings

DNS stands for Domain Name System, which is a service that translates domain names into IP addresses. Sometimes, your DNS settings may be outdated or incompatible with the Genshin Impact server, causing the download error retry. To check and change your DNS settings, you can try these steps:

Open the Control Panel on your device and go to Network and Internet > Network and Sharing Center > Change adapter settings.

Right-click on your network connection and select "Properties". Then, select "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties".

Select "Use the following DNS server addresses" and enter 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server. These are Google's public DNS servers that may help you access the Genshin Impact server faster.

Click on "OK" and close the window. Then, restart your device and try to download the game again.

Internet connection

A slow or unstable internet connection can also cause the download error retry, as it may interrupt or slow down your download speed. To check and improve your internet connection, you can try these steps:

Avoid using a wireless connection if possible, as it may be affected by interference or signal strength. Use a wired connection instead, such as an Ethernet cable, to connect your device to your router or modem.

Close any other applications or programs that may use up your bandwidth, such as streaming services, online games, or downloads.

Restart your router or modem by unplugging it from the power source for a few seconds and plugging it back in.

Contact your internet service provider (ISP) if you suspect there is a problem with their service or network. They may be able to help you troubleshoot or fix the issue.

Effective solutions for the error and how to apply them

If none of the above reasons apply to you or if you have tried them but still encounter the download error retry, you can try some of these effective solutions that have worked for many players:

Manually download game files

One of the most reliable solutions for this error is to manually download the game files from an official source and replace them in your game folder. This way, you can bypass the launcher's download process and avoid any errors. To manually download game files, you can try these steps:

Go to this link and choose the version of Genshin Impact that matches your device and region.

Download the zip file that contains the game files. Make sure you have enough space on your device to store it.

Extract the zip file to a folder on your device. You can use a program like WinRAR or 7-Zip to do this.

Go to the folder where you installed Genshin Impact on your device. The default location is C:\Program Files\Genshin Impact.

Delete all the files and folders in this folder except for "launcher.exe" and "config.ini". These are the files that run the launcher and store your settings.

Copy all the files and folders from the extracted zip file to the Genshin Impact folder. This will replace the old game files with the new ones.

Run the launcher.exe file and click on "Launch". The game should start without any errors.

Use Google DNS

Another solution that has worked for some players is to use Google DNS instead of your default DNS settings. Google DNS is a free and fast service that can help you access the Genshin Impact server more easily. To use Google DNS, you can try these steps:

Open the Control Panel on your device and go to Network and Internet > Network and Sharing Center > Change adapter settings.

Right-click on your network connection and select "Properties". Then, select "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties".

Select "Use the following DNS server addresses" and enter 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server. These are Google's public DNS servers that may help you access the Genshin Impact server faster.

Click on "OK" and close the window. Then, restart your device and try to download the game again.

Stop files opening instead of downloading

Sometimes, your web browser may try to open the game files instead of downloading them, which can cause the download error retry. To prevent this from happening, you can try these steps:

Open your web browser and go to the Genshin Impact website.

Click on "Download Now" and choose the version of Genshin Impact that matches your device and region.

When the download prompt appears, right-click on the file name and select "Save link as" or "Save target as". This will allow you to save the file to your device instead of opening it.

Choose a location on your device where you want to save the file and click on "Save". The file should start downloading normally.

Pause and unpause the download

A simple solution that may work for some players is to pause and unpause the download in the launcher. This can help you resume the download if it gets stuck or interrupted. To pause and unpause the download, you can try these steps:

Open the launcher.exe file and click on "Get Game" or "Update". The download should start automatically.

If you encounter the download error retry, click on the pause button at the bottom right corner of the launcher window. This will stop the download temporarily.

Wait for a few seconds and then click on the resume button at the same place. This will restart the download from where it left off.

Repeat this process until the download is complete.

Try another web browser

If none of the above solutions work for you, you can try using another web browser to download the game files. Some web browsers may have compatibility issues or settings that may interfere with your download. To try another web browser, you can follow these steps:

Download and install another web browser on your device, such as Chrome, Firefox, or Edge. Make sure you have enough space on your device to store it.

Open the new web browser and go to the Genshin Impact website.

Click on "Download Now" and choose the version of Genshin Impact that matches your device and region.

The download should start automatically in your new web browser. If not, follow the steps in the previous solution to save the file to your device instead of opening it.

Once the download is complete, run the file and follow the instructions to install or update the game.

Conclusion and FAQs

A summary of the main points and a call to action

Genshin Impact is a fun and exciting game that lets you explore a vast and beautiful world of adventure. However, you may encounter a download error retry when trying to install or update the game on your device. This error can be caused by various factors, such as your network settings, your antivirus software, your game files, your DNS settings, or your internet connection. To fix this error, you can try some of the solutions we have provided in this article, such as manually downloading game files, using Google DNS, stopping files opening instead of downloading, pausing and unpausing the download, or trying another web browser. We hope these solutions help you resolve the error and enjoy the game without any issues. If you have any questions or feedback, please feel free to contact us or leave a comment below. Happy gaming!

Five unique FAQs with answers

QuestionAnswer

Q: How do I check the version of Genshin Impact on my device?A: You can check the version of Genshin Impact on your device by opening the launcher and looking at the bottom left corner of the window. You should see a number that indicates the current version of the game.

Q: How do I update Genshin Impact on my device?A: You can update Genshin Impact on your device by opening the launcher and clicking on "Update" or "Get Game". The launcher will automatically download and install the latest version of the game for you.

Q: How do I uninstall Genshin Impact from my device?A: You can uninstall Genshin Impact from your device by going to the Control Panel on your device and selecting "Uninstall a program". Then, find Genshin Impact in the list of programs and click on "Uninstall". Follow the instructions to remove the game from your device.

Q: How do I backup my game data for Genshin Impact?A: You can backup your game data for Genshin Impact by logging in to your miHoYo account on the game's website or app. Your game data will be saved on the cloud and synced across your devices.

Q: How do I contact miHoYo for support or feedback?A: You can contact miHoYo for support or feedback by visiting their official website or their social media pages . You can also use the in-game feedback system or email them at genshin_cs@mihoyo.com.

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